visiting our hospital

Jeff Gordon Children's Hospital understands that families play a huge role in the health and well-being of their children. As a result, your child's care will be will be centered around the concept of family centered care. At the core of family centered care is the belief that children receive the best possible care when their family feels supported and involved in their care.

Our staff is dedicated to helping patients and families feel comfortable and cared for as we deliver quality care to each and every child. Your input is critical. Please ask questions, voice any concerns you have, and let us know how we can serve your child and family best.

frequently asked questions

Does the hospital offer tours before a scheduled admission? Yes! The hospital tour allows children a chance to see the places and faces they may come into contact with during their hospital stay. Being familiar with the surroundings may help reduce your child's anxiety and fear about their hospital stay. If you would like to schedule a hospital tour, please call 704-403-3527.
What should I bring when my child is admitted to the hospital? Make sure to pack and bring a few comforts from home, such as a special stuffed toy, blanket, photo, or even CD. Also, please remember to bring:
•	List of your child's medications, including dosage and pharmacy information
•	Change for vending machines
•	Your child's insurance, Medicaid, and/or Social Security card
The hospital will provide the following items for your child:
•	Bed sheets, towels and washcloths
•	Diapers
•	Bottles/Formula
•	Gowns
•	Food and drink
•	Toys - books, games, crafts, videos, etc.
What will my child's room look like? Each patient's room is set-up to support the family unit as well as provide the best possible care for your child. We strive to provide families with many of the comforts of home while their child is in the hospital. Patient rooms are private and have a private bath. There are Internet workstations in each room. Internet access and computers can also be found in the Pediatric Waiting Room and the Teen Café. A telephone is provided in every patient room. Families are encouraged to stay with their children and participate in their care. Each patient room has a queen-size sofa bed and recliner so family members don't have to leave their child's side. Your child's nurse will provide bed sheets, towels and washcloths for your use.
Who will be caring for my child while they are in the hospital? An expert team of caring pediatric doctors, nurses, child life specialists and support staff will care for your child in our hospital. Please click here to read more about our hospitalist program.
What time are meals served in the hospital? Our hospital offers a "room service" approach to meals. You will receive a "menu for the day" each day your child is in the hospital. Your child can order their food any time between 7 a.m. and 7 p.m. simply by calling the number provided on the menu. Hungry between meals? No problem. We have two kitchens on the pediatric unit. The kitchens are supplied with various snack items for your child. Snack items include: pudding, soups, crackers, popsicles, sodas, milk, juices, etc. There is also an ice machine, coffee maker, microwave, cups, bowls, and forks and spoons.
What are your visitation guidelines? We encourage parents/guardians to spend as much time as possible with their child. Parents or guardians may visit 24 hours a day. Additional visitation guidelines include:
•	Children over the age of four may visit as long as they have no sign of illness. It is also important that a parent agree to supervise their child during the visit.
•	Each visitor must wash their hands when they enter and leave the unit to help prevent any spread of infection.